N° 55342B – Supporting and Troubleshooting Windows 11 (EN/FR - 4 Days)

This course is the equivalent of the retired legacy MOC Course 10982E – Supporting and Troubleshooting Windows 10.

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

• Important Windows 11 features
• How these features are used in an Active Directory
• How to troubleshoot these features

This course is fully updated to Windows 11 23H2 and includes an overview of Windows Copilot.

Who should attend this course?

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

• Windows 11
• Devices
• Cloud services
• Apps
• Networking
• Hardware

The key responsibilities include resolving technical issues relating to:

• Windows 11 installation, upgrade, and migration
• Activation
• Performance
• User state
• Device synchronization

Other key responsibilities include:

• Configuring and troubleshooting local and remote network access
• Configuring and troubleshooting access to apps
• Troubleshooting access to data and printers
• Troubleshooting authentication, Endpoint security and policy
• OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Prerequisites